IBM, Cambridge University, Philips Medical Systems, Dell and Noted Services Luminaries Headline Technology Services Europe 2008 Conference
Industry Thought Leaders to Address Opportunities to Drive Profitable Services across Europe
SAN DIEGO, CA -- The Technology Services Europe (TSE) 2008 conference board today announced IBM, Philips Medical Systems, Dell and noted industry consultant and author Laurie Young will deliver keynote presentations at the inaugural TSE 2008 conference “The Next Wave of Business Growth” to be held in Paris, 2-4 April.
Keynotes feature leading technology companies achieving differentiation through services strategies and driving innovation in services.
- Delivering Services from the Customer's Perspective – Greg Sebasky, Senior Vice President and CEO of Global Customer Services for Philips Medical Systems, will discuss the company’s service strategy and demonstrate how customer feedback initiatives advanced Philips beyond “break-fix” to a full suite of customer centric services.
- Competing Profitably with Service – Laurie Young, noted services consultant and former British Telecom executive, will preview findings from his new book, From Products to Services: Insights and experience from companies which have embraced the service economy, and will sharehow IBM, Fujitsu, BT, Ericsson and Nokia have addressed crucial issues in operations, sales, and marketing when adopting services-oriented business strategies.
- Developing a Service Innovation Capability – An industry and academic panel including IBM, the University of Cambridge and SRII, will discuss the criticality of investing in services research and development and how organizations can build successful collaborations to produce breakthrough services.
J.B. Wood, President and CEO of leading technology services associations AFSMI, SRII, SSPA, and TPSA, will present current trends in services organisational design, innovation, and Value-Added Supporttm strategies – the critical components that position services as the key corporate financial engine.
About Technology Services Europe 2008 & Sponsoring Associations AFSMI, SRII, SSPA & TPSA
Technology Services 2008 “The Next Wave of Business Growth” designed specifically for Europe-based services managers, features over 30 sessions that provide actionable strategies and best practices to leverage services to drive corporate growth and profitability in today’s fast-changing technology marketplace.
For information regarding Technology Services Europe 2008 conference, visit http://www.technologyserviceseurope.com/.
For sponsoring associations information, visit www.afmsi.com, www.srii.org, www.thesspa.com, and www.tpsaonline.com.
Contacts
AFSMI, SSPA and TPSA
Diane Brundage, SVP Marketing & Volume Operations
(408) 354-7136
dbrundage@tpsaonline.com