Philips Healthcare Keynotes at Technology Services Europe Conference
Mobility Solution Featured as Key Component in Achieving Unprecedented Levels of Customer Service
Paris, 2 April 2008 — The opening sessions at the Technology Services Europe 2008 (TSE) conference featured services leaders from Europe discussing key strategies and initiatives being deployed to achieve higher levels of customer satisfaction and loyalty.
Known for advanced technology and innovative design, Philips Healthcare is focusing on the customer’s environment to design and deliver services that fit each “Season of Ownership.” In his keynote speech, Greg Sebasky, Senior Vice President and CEO of Global Customer Services for Philips Healthcare, discussed the company’s service approach in moving from reactive break/fix services to proactive, predictive, and then prescriptive services. Philips’ increased customer satisfaction and operational efficiency can be attributed to their focusing on infrastructure improvements that help their customers be successful. Two of the examples presented were a renewed emphasis on customer education and mobility solutions featuring real-time information linking dispatcher, field engineer, & spare parts supply.
“As a leader in service and service innovation, Philips Healthcare leads the way for many technology companies in their implementation of solutions to improve customer satisfaction and, most important, customer loyalty,” stated JB Wood, president and CEO of AFSMI, SRII, SSPA, and TPSA.
The TSE conference is jointly sponsored by leading technology services associations AFSMI, SSPA, and TPSA. This year’s conference focused on the role that services play in driving the next wave of business growth in the technology industry.
About AFSMI
Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. AFSMI is internationally recognized for more than 30 years of experience in delivering service industry research, events, training and education programs. Visit www.afsmi.com.About SSPA
Service & Support Professionals Association (SSPA) is a resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. Visit www.thesspa.com.About TPSA
Technology Professional Services Association (TPSA) is the organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. TPSA provides research, advisory services, industry insights, and collaboration platforms that help its members better manage the delivery of technology professional services. Visit www.tpsaonline.com.
Contacts
AFSMI, SSPA and TPSA
Diane Brundage, SVP Marketing & Volume Operations
(408) 354-7136
dbrundage@tpsaonline.com